Chaos
Chaos. Beautiful Chaos. That’s how we describe Bali. With the influx of tourism happening these past few years, calling us a fast developing country is an understatement. New shops, restaurants, cafes and hotels are opening up on a daily basis that it’s hard to keep track of the next big thing. With that being said – businesses all around are bumping up their prices to match the demands of the people…everyone seems to be on that train, well everyone but US.
Customer service Watersports Bali
We know the challenges that this tourism market faces here in Bali. We know that businesses are constantly being challenged to be the best, as there is so much competition and it is constantly growing as you read this. For us, the only way we know how to stay above the rest is to challenge our competitors by guaranteeing the BEST PRICES and giving the BEST CUSTOMER SERVICE. With millions of people every month coming into Bali – businesses become overwhelmed with the demand and quality goes down in the process of trying to keep up. Businesses are battling for attention and there is a certain entitlement that runs deep in Bali that allows these businesses to get away with upping their prices, while lowering their quality.
Western run water sports company in Bali
Watersports Bali disagrees completely. We are a western run company so everything that we practice is to the highest of standards. We don’t believe in turnover. We do not believe in our customers translating into dollar signs. We believe in consistency, safety and longevity. Our customers are the main priority. If we cannot insure happiness by being the best in every aspect, there’s no point in continuing to do what we do.
We have been in your shoes. This is why we started this company, to be your middle man. We want to take the hassle out of YOU having to bargain for the best price. We have created amazing relationships with our operators to guarantee you the best price. We have only chosen the best operators to guarantee you the best safety. We are westerners; we know what you SHOULD be paying on your holidays here.
Beyond offering the best prices, our customer service is unmatched. We are available every step of the way. From the moments BEFORE you book until AFTER your booking is completed at the beach. Our response rating is the fastest out there and our past guests can vouch for that. Customer service excellence has always been and will always be our company’s competitive advantage. Customer perception is our reality. We know that our competitors are one mouse click away for you.
“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” ~ Mahatma Gandhi
So believe in us as much as we believe in ourselves. Trust that we understand the importance of your holiday and free time. We are here to assist and help fulfil your needs in a place that we call home. We didn’t build this business to meet your expectations. We built it so that we could exceed them.